Monday, March 30, 2015

18.0 Contingency Planning



The contingency plan will be followed if the original plan does not work according to the expectations and changes are required.

ü  If the plant is not working properly and is having problems more often, service will be stopped and expertise will be called. Services will not be restarted till it is made sure that such problems do not occur. Such problems can make a bad label on the industry and the business.
ü  If touch-free automatic car wash initially fails to attract good numbers of customers with existing strategies, the price that is charged for each wash will be decreased and will be advertised heavily to attract customers, once the customers start coming they will be retained by high quality of service, saving of time, good customer relation by quality customer service.
ü  If the customers are coming more rapidly and most of customers want to have full service i.e. interior/exterior cleaning, for that purpose new car cleaners will be hired for rush hours and wedges will be given on per car basis.


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