12.0 Policies

12.1    Guideline

1. A vehicle shall only be washed if it is dirty (clumps of mud on vehicle, decal obscured, excessively dusty, etc.).
2. If the car wash is less than 100% satisfactory customer should let the operation manager know while they are at the car wash.
3. Service will be provided on first come first serve basis (FIFO). Booking made by phones calls will be accepted as first come.
4. The customers who make bookings on phone are suppose to reach the bay atleast ten minutes before the time is given to them, or else they might lose their number. It is on the discretion of operation manager. 

12.2    Rates

1. Interior/Exterior cleaning        150 Rs.
2. Detailing                                 120 Rs.                       
3. Exterior Basic Car Wash         100 Rs.

            (Car washing rates can be changed accordingly by the CEO)

12.3    Other Polices:

There are certain other polices which should be followed to accomplish the goals and objectives.

12.3.1 Office Policies:

1.      Touch-Free car wash will open at 7am precisely and will remain open till 8pm. Employees are suppose to reach at 7am and leave at 8pm.

2.      Employees can take 30 minutes break for Prayers and lunch. No more than two employees shall leave the office at once. Employees shall only leave on the permission of Operation Manager.

3.      Every operation manager will be given a separate office. He will be provided with latest computer according to the needs of office.

4.      All the employees have to sign the attendance register as they reach for work and leaving for home.

5.      Employees can make 12 leaves a year. More than 12 leaves will be deducted from their salaries.

6.      Reaching late or going early from office will be considered as half leave.

7.      Three half leaves will be considered as one leave. 

8.      Blue-collar workers will be hired on the basis of skill and attitude.

9.      No female worker will be hired for blue-collar job.

10.  Office supplies should not be consumed for personal use.

11.  No employee should talk against the business to the customers or in general public.

12.  No one should talk in high pitch with any employee of the office.

13.  No harsh and immoral words or phrases should be used inside the office.

14.  Office discipline should be maintained by all the employees.

15.  Employees shall remain loyal to the business.

16.  All the employees should follow all the rules written in the policy and generally accepted rules for offices.

17.  Any misconduct should be communicated to the CEO.

18.  CEO will make a committee of three to take decision against any employee if he/she misconducts or do not follow the rules.

12.3.2 Dress Code Policy

1.      Managers and sales representatives should wear paint, shirt with a tie. On Friday they can wear casual dress.

2.      Blue-Collar workers should wear the uniform that will b provided by the company.

12.3.3 No Smoking Policy

1.      No employee is allowed to smoke in the office.